FAQ

1. How to Place an Order
You can complete your purchase by following these straightforward steps:
Browse and choose items: Explore our product catalog to select the items you wish to buy.
Add to Cart: Click the "Add to Cart" button for each item you want.
Review Cart: Once ready, proceed to your cart to confirm item details, quantities, and total prices.
Finalize Checkout: Select "Proceed to Checkout," enter your shipping details, choose a payment method, and complete payment to finalize your order.
2. Payment Safety
Completely secure! We ensure the safety of your payment information through two primary methods:
Our payment system is PCI-DSS (Payment Card Industry Data Security Standard) certified, complying with international security requirements for processing card data.
End-to-end encryption technology is applied to safeguard your credit card information, billing address, and all other payment details.
You can have full confidence that every transaction is 100% protected.
3. Order Shipping & Delivery Time
The shipping process consists of two phases:
Order Processing: After your order is confirmed (typically within 12 hours after payment), we process and ship it within 2 business days.
Delivery Time:
Domestic orders: Standard delivery takes 3–8 business days.
International orders: Delivery may require 5–22 business days, subject to destination and customs clearance.
4. Order Tracking
Yes, real-time order tracking is available:
After shipment, a tracking number will be sent to your registered email.
You can also access this number in your account’s "Order History" section.
Enter the tracking number on the shipping carrier’s official website (e.g., UPS, DHL) to view live updates, including the expected delivery date.
5. Shipping Cost
Free standard shipping is provided on all orders—no minimum purchase is required.
6. Product Assembly
No assembly is necessary! All items are fully assembled before shipping.
Simply unbox the product—it will be ready to use in under 1 minute, with no tools or extra steps needed.
7. Return Policy
We offer a 30-day return guarantee on all products:
If you are unsatisfied, you may request a return within 30 days of receiving the product.
Return shipping costs are fully covered by us.
8. Contacting Customer Service
Reach our customer service team by email at:
Email address: larinubeetzzquj11@outlook.com
Tips for quicker support:
Please include your order number (if applicable) and a clear description of your issue (e.g., order inquiries, returns).
Response time: Our team will get back to you within 48 business hours (Monday–Friday, excluding public holidays).